building the future with data
Enable companies to develop solutions that help and improve the future.
Continue to improve knowledge in next generation technologies to further advancements.
Travel to different states and countries to learn the cultures, cuisines and lifestyles around the world.
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Data Analysis Proficient by University of San Francisco
Apr 2021 - Nov 2022 | Fremont, CA | Travel: 30%
Provided outstanding Customer Service and Systems Support for the Startup's Automated Storage Retrieval System(ASRS) across North American e-commerce distribution warehouses.
Supported Field Service Team with software and database support, monitoring, testing, failure analysis, repair, and quality assurance of each system.
Systems consisted of up to 50 autonomous robots utilizing 5G NR/900MHz/2.4GHz radios, networked servers, MSSQL, Programmable Logic Controllers(PLC), Linux-based CLI, Human-Machine Interfaces(HMI), and other proprietary software.
Provided hardware and software support for multiple robotic systems in North America onsite and remotely to ensure 98% system availability.
Increased team operations efficiency by 35% through the centralization of engineering programs, SOPs, and KPI reports.
Improved team workflow and processes by 1.5x using automation tools, and implementing key data point targets to drive internal growth.
Jan 2020 - Aug 2020 | Santa Clara, CA | Travel: 5%
Implemented project and financial management IT solutions to improve business functionality.
Managed electrical projects to ensure jobs were on budget and on time.
Increased cash flow by automating billing.
Improved CX by implementing a transparent project tracking system.
Feb 2014 - Feb 2017 | San Jose, CA
Analyzed and audited accounts receivable, payable and other financial reporting.
Audited business finances and payroll.
Organized and maintained office organization while digitizing business processes.
Maintain confidentiality of highly sensitive information.